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Start with the ten most common questions below. If you don't see your issue, reach out via the form at the bottom — we reply within one business day.

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If you're contacting us about an active commitment, please include your account email and, if relevant, the last 4 characters of your commitment ID (visible on your dashboard). Never include your Screen Time passcode.

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Top questions

I’ve finished the wizard but adult sites still load in Safari.+

iOS says my Screen Time passcode is wrong.+

My partner didn’t get the invitation email.+

I forgot my Screen Guardian account password.+

I want to end my commitment early.+

I’m being asked to enter my passcode but I don’t know it — how does this work?+

I got the emergency envelope email. How do I use it?+

My iPhone screens don’t look like the ones in the wizard.+

I clicked something wrong during setup. Can I redo it?+

I want to cancel my subscription.+

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